Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Only Takes One is not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier. If you experience issues with your delivery, please contact the carrier directly with your tracking number. If your package is marked as delivered but you haven’t received it, check with neighbors, your local post office, or the carrier before reaching out to us.

Shipping costs are calculated at checkout based on your location and selected shipping method. We currently ship within the United States. International shipping may be subject to additional fees, taxes, or customs duties.

A tracking number will be sent to your email once your order has been shipped. Please allow up to 48 hours for tracking updates.

All orders are processed within 3-7 business days (excluding weekends and holidays). Pre-order items follow the timeline stated in the product description. Once processed, orders are shipped via our chosen carriers and typically arrive within 5-10 business days (depending on your location). Shipping times may vary due to unforeseen circumstances.

Pre-order items are made-to-order and will be shipped within the estimated timeframe provided in the product description. Please note that these are estimated dates and may be subject to change. Any changes to shipping timelines or unforeseen delays will be communicated via email.

If your order includes both pre-order and in-stock items, the entire order will be shipped once the pre-order items are ready. If you’d like in-stock items sooner, please place separate orders.

 Payment: Full payment is required at the time of purchase to secure your pre-order.

At Only Takes One, we take pride in delivering high-quality products with integrity and care. All sales are final, and we do not accept returns or offer refunds.

While we maintain a strict no-return policy, we understand that certain situations may warrant a partial or full refund. Refunds may be considered under the following circumstances:

• You received the wrong item or size due to our error.

• Your item arrived damaged or defective.

• There was a significant issue with the order that was caused by us.

To request a refund under these conditions, please contact us within 7 days of receiving your order at [your contact email] with your order number, a description of the issue, and clear photos of the item. Our team will review your request and determine if a refund or partial compensation is warranted.